LMS Administrator (Technical)

The LMS Administrator assists the Federal Technical Lead to support and administer NIH’s Learning Management System.

Location:  Rockville, MD (REMOTE)

  • Interface development and maintenance meetings
  • Interface and data feed maintenance between the LMS and other systems
  • Maintaining financial processes in use at NIH, to include developing and troubleshooting data feeds and interfaces between the LMS and financial systems
  • Providing support to ICs to increase their use of the LMS
  • Migrating historical data to the LMS, to include user acceptance testing
  • Providing advice, guidance, and technical evaluation for online training items in the LMS
  • Testing specific LMS functionality
  • Assist with data feed support including any new technology such as APIs
  • Troubleshooting LMS issues and handling Help Desk tickets
  • Providing training and information to the Tier 1 Help Desk
  • Assist the project team with implementing various LMS initiatives at NIH
  • Keep the federal leads apprised of any risks or issues associated with the LMS
  • Assist the federal leads with creating and revising materials for various end user target audiences; items my include job aides, user manuals, and training materials
  • Participate with federal leads in user acceptance testing for LMS development and enhancement projects
  • Attend and participate in LMS team meetings and other LMS-related meetings called by the federal leads

Education and/or Experience

Minimum Education Required

  • BS/BA in a related field or 5+ years of relevant experience

Minimum Experience Required

  • Knowledge and experience with multiple server or cloud-based system environments
  • Knowledge and experience on Oracle and SQL platform databases
  • Knowledge and experience working with IT security and dealing with sensitive data (must be able to clearly appropriate background checks)
  • Experience creating interfaces (preferably between training/LMS systems and other systems)
  • Experience migrating data between systems and ensuring the quality of the migration, to include acceptance testing
  • Knowledge and experience working with online training content, particularly in regard to SCORM and Section 508 compliance, and other industry standards for online training content
  • Experience with Help Desk support to system stakeholders
  • Experience with major IT system implementations
  • Familiarity with learning management systems used as an enterprise tool for centralizing training in a large organization
  • Experience using remote/social collaboration tools for training, communications, and customer service
  • Experience with SCORM standards and Section 508 requirements
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Knowledge or experience with gathering requirements for a learning management system

Other Skills and Experiences Considered Helpful but not Required

  • Experience with Saba LMS
  • Experience with Cornerstone LMS
  • Experience with courseware authoring tools

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